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- BookCharles Kenney.Contents:
Early history of the New Quality movement
The birth of IHI
The Annenberg Conference on Error
To err is human
First, do no harm
The Cincinnati children's triumvirate: Uma Kotagal, Jim Anderson, Lee Carter
Virginia Mason Medical Center and the Toyota production system
Josie King
The learning journey of Jönköping County, Sweden
Kaiser Permanente and future of health care
The Holy Grail.Digital Access eBook Comp Acad 2010